Internet Service Speeds

Peak Internet provides residential and business customers with a variety of high speed Internet plans from which to choose, ranging from our Basic service (with download speeds up to 12 megabits per second ("Mbps"), and upload speeds up to 1 Mbps) to our 100Mbps tier (with download speeds up to 100 Mbps, and upload speeds to 10 Mbps). Peak Internet provisions its customers' connections and engineers its network to ensure that its customers can enjoy the speeds to which they subscribe. However, Peak Internet does not guarantee that a customer will actually achieve those speeds at all times. Without purchasing an expensive, dedicated Internet connection, no Internet Service Provider ("ISP") can guarantee a particular speed at all times to a customer. Peak Internet advertises its speeds as "up to" a specific level based on the tier of service to which a customer subscribes. Furthermore, Peak Internet's network has a built-in mechanism which ensures equal and fair access to the Internet and may occasionally modify connection speeds to ensure fairness.

The "actual" speed that a customer will experience while using the Internet depends upon a variety of conditions, many of which are beyond the control of an ISP such as Peak Internet. These conditions include:

Performance of a customer's computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any adware and viruses.

Type of connection between a customer's computer and modem. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion. Peak Internet does not recommend wireless modem connections for use with its higher speed tiers as many wireless connections do not perform at the speeds delivered by these tiers.

The distance packets travel (round trip time of packets) between a customer's computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a "network of networks." A customer's connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.

Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.

Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer's connection.

This is the reason that Peak Internet, like all other ISPs, advertises speeds as "up to" a particular level, and does not guarantee them.

Speed Tests

Peak Internet provides residential and business customers with a variety of high speed Internet plans from which to choose, ranging from our Basic service (with download speeds up to 12 megabits per second ("Mbps"), and upload speeds up to 1 Mbps) to our 100Mbps tier (with download speeds up to 100 Mbps, and upload speeds to 10 Mbps). Peak Internet provisions its customers' connections and engineers its network to ensure that its customers can enjoy the speeds to which they subscribe. However, Peak Internet does not guarantee that a customer will actually achieve those speeds at all times. Without purchasing an expensive, dedicated Internet connection, no Internet Service Provider ("ISP") can guarantee a particular speed at all times to a customer. Peak Internet advertises its speeds as "up to" a specific level based on the tier of service to which a customer subscribes. Furthermore, Peak Internet's network has a built-in mechanism which ensures equal and fair access to the Internet and may occasionally modify connection speeds to ensure fairness.

Peak Internet offers its customers to the ability to test the speeds that they are receiving on Peak Internet's network - from the customer's computer to a test site on Peak Internet's network. Simply go to Peak Internet's Support Page to test your connection. These tests are heavily dependent on a customer's home network configuration, modem, and computers, and therefore do not reflect the performance of the Peak Internet network only.

There are other speed tests that measure Internet performance. We have provided links to a few of these sites below for your reference. Please note, however, that all speed tests have biases and flaws. Each of these tests measures limited aspects of an ISP's speed and therefore must be seen as a guide rather than definitive measurements of performance.

http://www.speedtest.net
http://netalyzr.icsi.berkeley.edu
http://www.broadband.gov/qualitytest/about/

Provisioned Speeds

Generally, Peak Internet "over provisions" its customers' connections. This is intended to provide an extra buffer for speed performance. Because of this, Peak Internet customers may occasionally experience speeds in excess of that provisioned as part of their chosen speed tier.

Latency

Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.

Congestion Mitigation

In order to ensure the best experience for all customers at certain times advanced managing of the network is required. Peak Internet Network Management techniques are tailored to ensure that under congested network conditions, all subscribers receive their fair share of the service. Because of this advanced managing some customers may have their speeds temporarily limited to ensure equal access. Once the offending traffic ceases connection speeds will automatically be returned to normal after a certain period. We do not discriminate or block access to any lawful website or application; all connections are shaped equally.